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Commercial terms

Commercial terms

Bus commercial conditions

Check whether the date, time, price and destination match what you require. To travel, you must print the ticket and present it to the driver. If the same is nominal, it will not be transferable. The ticket is valid only for the day, time and services stipulated in it. Claims will not be accepted at the bus door or at agencies.

1- Returns or Exchanges: Tickets purchased via TicketOnline.cl may be returned, only by the card holder and paying penalties or withholding of the following forms below planned: On line through the website where you purchased it or through this link: here (only returns).


a) Only returns will be accepted up to 1 hour before the departure of the purchased service, without exception.

b) The emails sent after 9 pm and until 9 am the other day will be processed after this last hour, take into account for trips that may occur in that period of time, since your ticket will be lost in such case.

c) The return of the ticket implies the retention of:

- 30% within 24 hours of the departure time of the BUS.
- 20% between 24 hours and 48 hours before the departure time of the BUS.
- 10% more than 48 hours before the departure time of the BUS.

2- Baggage: Your ticket entitles you to carry a handbag and a carry on that may not exceed 20 k. Otherwise, check surplus baggage costs to the driver of the service.

3- Transactions with credit cards, are authorized INGENICO LLC, a service enabled and approved by all the authorizing centers of the credit cards of Chile. Use, credit terms, interest, payments and other applicable conditions of credit cards, they are solely the responsibility of the issuer.

4- Tickets purchased or returned in TicketOnline.cl have a service charge. If requested the return of the passage, the service fee is not refundable.

5- Ticket Online is the fantasy name of VOYENBUS USA, LLC and it is not responsible for expenses or damages, caused by unforeseeable circumstances, force majeure or causes attributable to the carrier. Voyenbus S.A. is a provider of electronic collection and / or payment services and is only responsible for the tickets issued on its issuing sites.

6- In international services, the passenger must satisfy all the governmental requirements requested to travel and enter or leave a country. Voyenbus S.A. is not responsible for the expense and inconvenience caused by the failure by the passenger of these requirements.

CUSTOMER SERVICE: Monday to Friday from 8 a.m. to 9 p.m., Saturday from 9 a.m. to 9 p.m. and Sundays or holidays from 11 a.m. to 7 p.m. (UTC-03: 00)

7- Purchase subject to verification: Any ticket purchased under this type of contract (Ticket Online) and paid in advance with credit or debit card or any other electronic payment method, is subject to verification by TicketOnline.cl . The transport company or service provider reserves the right, in case of any irregularity, to require the holder of the ticket (passenger), clear and concrete evidence of the payment method used for the payment of the ticket or ticket, which must be presented to the authorities of the bus terminal or corresponding transport agency,before the provision of the service. TicketOnline.cl reserves the right to cancel a transaction in any case it deems convenient by informing the customer to the email account or phone provided at the time of purchase online or through the call center. All the operations are verified and, if irregularities are found, the purchase will be canceled without prior notice.