1 - Choose the origin and destination of your trip. A menu will be displayed where you will be able to find, first, the most popular cities, then, alphabetically, the rest of the cities.
2- Choose one way trip or round trip: according to whether you want to make a one-way trip, or round-trip (with the return date already defined.)
3- Enter the date for the trip, and if necessary, for the return trip.
Then click on "SEARCH" and you will be shown all available services for the desired date.
If the desired service is not available, or is not part of the services we offer, a message will be displayed, that will say: "Your query does not show results".
1- The desired date is greater than 30 days from the present day.
2- Unfortunately, the service you entered is not a service that we offer.
Tip: We suggest that you perform the search with an outward date, within the next 30 days, at most.
Our system will provide you with the following information: services found, service category, date of the trip, bus departure time, bus arrival time, one way price, or round trip price, seats available. You have to select the cart (icon) and continue with the next step.
Select the service you like, press "NEXT" (you will see it below the cart) or optionally the green arrow on the upper side of the screen, to continue with the next step of the purchase.
To make the purchase you must read and accept our commercial terms.
Then press "NEXT" or optionally the green arrow on the upper side, to continue with the following step.
Here you will choose the seat you like, as long as it is available.
The orange seats have already been taken and are not available. The rest of the seats are available and depending on the color, they indicate the category of the service.
Select the seat that you want and press "NEXT" or optionally the green arrow on the top side, to continue with the purchase.
Keep in mind that: your selection will be validated once the credit card is authorized.
If you have already purchased on this website before, just enter your number and type of ID, then select "SEARCH" in the magnifying glass, so you won’t have to load all the passenger data again.
Please check that the details are correct, and continue to the next step.
If this is your first purchase, enter the requested information:
1- Type of document of passengers:
• DNI (Documento Nacional de Identidad)
• PASS (Passport)
• CED (Cédula)
• LE (Libreta Electoral - Perú)
• LC (Libreta Cívica - Civic book)
• RG (Documento de Identidad - Identity document - Brazil)
• RNE (National Register of Foreigners)
• CPF (Brazil's Social Security Number)
• RUT (Rol Único Tributario - Tax Identification Card)
• CURP (Clave Única de Registro de Población - Unique Population Registry Key - México)
2- Passenger document number
3- Name
4- Surname
5- An email, where you will receive the tickets
6- Nationality
7- SELECT in "This person is the one who pays" if the passenger is the credit card (of the card with which the tickets will be paid) holder.
Select "NEXT" or optionally the green arrow on the upper side, to continue with the purchase.
Enter the required information.
This transaction must be made by the credit card holder.
1- Select the card to make the payment.
2- Document of the card holder.
3- Number of installments for the payment.
4- Name and surname of the card holder.
5- Email account of the card holder.
6- Contact phone number.
7- Nationality.
8- Date of birth.
All data is mandatory.
It is possible for the card holder to buy bus tickets, even if he is not one of the passengers.
The company reserves the right to confirm these operations, by telephone, for your safety.
After entering all the data, please select "NEXT" or optionally the green arrow on the upper side, to continue with the purchase.
Enter the security information on your card:
1- Enter the digits of the card with which you will make the payment (without any space or dash).
2- Enter the expiration date.
3- Enter the security code. Select “Checkout”
Select finish purchase or check out.
AUTHORIZED PURCHASE
Please, check carefully the services you have purchased.
You will have the option to print the passage at that moment, or you will be able to do it later, from the email previously entered.
IMPORTANT: YOU MUST PRINT YOUR TICKET TO BOARD THE BUS.
PURCHASE REJECTED: In case that your purchase is not accepted, please contact Customer Service through the contact form.
If you travel with companies such as: Andesmar, El Rápido Internacional or Tramat, you can effectively travel just with the document with which you made the purchase. With the rest of the bus companies you WILL NOT BE ABLE TO TRAVEL WITHOUT YOUR PRINTED TICKET.
All tickets purchased online or through the Ticket Online or Voyenbus call center, may be returned, but only by the card holder, and all the withholdings or penalties provided on the following page must be paid: Online, through the website where it was purchased, or through the following web pages: www.ticketonline.cl or www.voyenbus.com (only returns) or requesting a refund or exchange here.
IMPORTANT
a) Please note that we will only accept returns up to 4 hours before the bus departure, WITHOUT EXCEPTION.
b) The emails sent after 9 PM and until 9 AM of the following day will be processed after this last hour. Keep this in mind for trips that may take place in that period of time, since your ticket will be lost in that case.
c) The return of the ticket implies the retention of 15% of the ticket value, according to Art 67 D.S. 212 of 10/15/1992 MTT.
For returning a ticket purchased online, the refund must be made only by the card holder with which the tickets were purchased. To make a refund, please select here.
You must complete the form with the requested information:
1- Enter the type and the document number of the owner of the card used for the purchase.
2- Enter the identifier code that you received in your email box when you made the purchase.
3- Enter the first 6 digits and the last 4 digits of the credit card used before.
4- Enter the verification code shown in the image. Press search.
5- Choose the tickets you want to return.
6- Some credit cards do not allow a partial refund, in case you have purchased more than one ticket in the same purchase, it won’t be possible to return only one or some of the tickets, you will have to return all the tickets. (Nevada and MasterCard).
7- You can only return the tickets until one hour before the bus departure.
8- You must accept the terms and conditions, and select "RETURN TICKETS".
9- Keep in mind that tickets are subject to tax retention, published in the commercial terms of each bus company.
If you want to edit a passenger's data, you must request it in the contact form, with the correct passengers' data: name, surname, document number, email and nationality.
This change can only be made by the credit card holder.
According to some commercial conditions of bus companies, the change of data may have retentions.
With your ticket you can transport; a handbag and a package that does not exceed 20 Kg as stipulated by Resolution ST 47/1995. If your baggage exceeds the allowed limit, you will have to pay the corresponding charges for excess baggage, these are governed by the values of parcel services of each bus company.
• All luggage for transportation is received in a closed package, without declaration of content.
• Do not include valuable items in your luggage (money, valuables, jewelry, documentation, cameras, etc.).
• When the passenger wishes, he can declare the value of the package, in which case the luggage will be regulated by the regime and the value of the parcel transportation.
• For security purposes, items that in some way endanger the safety of the vehicle, passengers or company personnel, cannot be transported.
• PETS are prohibited.
• If you want to make a complaint, you should contact the customer service of the appropriate transport company.
• Any claim regarding baggage should preferably be made before leaving the bus terminal, or station where the trip ends, and unfailingly within 24 hours after the end of the trip. You must present the corresponding baggage control ticket or check.
If you have forgotten or lost your luggage, you should contact the customer service department of the corresponding transport company. We recommend that when arriving at the terminal, ask the corresponding agency, to know the steps to follow.
If after getting off the bus, you notice that you have forgotten some belongings, please contact, as soon as possible, the customer service of the corresponding transport company.
We recommend asking in the "Reports" section of the bus terminal, or at the parador, the platform number where you must board the bus.
You just have to present your printed ticket and your ID.
If you have any kind of suggestion, complaint or doubt, please go to our contact section and complete the form, HERE.
1- Name and Surname of the passengers. ID, passport or document number with which you will travel.
2- A credit card to make the payment.
3- An active email account, where you will receive the tickets, and then print them.
You just have to contact us through our call center:
From Argentina: 0810-333-6285
From the rest of the world: 1-305-677-0535
Hours: Monday - Friday 8 AM to 10 PM, Saturdays 9 AM to 9 PM, Sundays and holidays 11 AM to 7 PM, West time (GMT -03:00). Except 24 and 31 of December, where we will work until 4 PM.
Not currently, although we are working to make it available very soon.
Here at Ticket Online, it’s only possible to make the purchase of the ticket, we do not have the reservation service yet.
If you have a corporate account, you will have the opportunity to reserve, through the Ticket Online Secretariat service.
Contact our advisors and ask about the advantages of this service.
You can also send us your questions HERE.
It is possible to pay with the following cards: Visa, Master, American Express, Naranja, Diners, Cabal, Nativa and Argencard.
Ticket Online offers the financing options that each transport company stipulates.
Minors over 5 years old, have to pay the ticket. Although we recommend asking each company, as this limit may vary.
Keep in mind the duration and comfort of the trip, since if you travel with a minor who does not pay, it will travel on your lap throughout the trip.
PLEASE BEAR IN MIND: for each adult, only a child under 5 years old can travel.
Also keep in mind that there are insurances for minors who do not pay the ticket.
To obtain the insurance, you must go to an agency of the corresponding transport company, and pay a minimum value, with which the minor will be covered before boarding the bus.
In the case of trips of children under 18, it is the passengers’ responsibility to comply with the requirements of Resolution 43 - E / 2016, and to have the corresponding personal documentation and / or certified authorization before a notary, as stipulated in the resolution.
Ticket Online is available in 5 different languages, which you can select in the services search engine. The available languages are: German, French, Spanish, English and Portuguese.
Yes, this is possible, although when entering the information of the passenger, make sure to enter the correct email, that is, the correct passenger’s email.
For access discounts such as: discounts for social welfare, students, request for tickets for disability, insurance for minors, and / or any other type of benefit, you must present yourself at the agency of the corresponding transport company.
If you buy your tickets through Ticket Online or Voyenbus, your browser will connect to the web pages through the SSL protocol, which verifies that you are really connected to our servers, which in turn ensures that all the information entered is encrypted, that is, protected.
To notice this, the HTTPS code will be displayed (note the S) in the browser bar with the web address, and a padlock will be displayed in the lower bar, on the left.
We are backed by Verisign and Certisur, 100% security guaranteed.
To be aware of the Ticket Online commercial conditions, click here.
If you bought your ticket through Ticket Online and you lost it, here are a series of solutions:
1- At the time of making the purchase, a copy of the ticket is sent to the email previously entered, reprint it. This has the same validity as the ticket obtained at the end of the purchase process.
2- If you do not have a copy in your email, you can print it here.
For the invoice request, you must contact the appropriate transport company.
All bus tickets bought by Ticket Online have a 10% charge of the ticket value.
Entry requirements for the traveler
Measures in force to enter the country from 7/4/2022
Argentines and those residing in the country, must:
• Within 48 hours prior to the trip, complete the following Electronic Affidavit:
SWORN STATEMENT ARGENTINA
Those who enter the country for a period of less than 24 hours will be exempted. and do it by land.
Non-resident foreigners must:
• Complete the Affidavit at least 48 hours before the trip.
• Submit COVID-19 health insurance (Coverage for hospitalization, isolation and/or medical transfer services).
Those who enter the country for a period of less than 24 hours will be exempted. and do it by land.
Those non-resident foreigners of Ukrainian nationality or from that country, while they remain in a transitory migratory situation, must have COVID-19 health insurance if they do not have any other form of health coverage.
Recommendations for those entering the country
People who have an incomplete vaccination schedule are recommended to undergo a diagnostic test within 24 hours after entering the country.
If a positive or suspected case of COVID 19 is detected or reported at the point of entry, the Contingency Plan for that Point of Entry will be activated.
Border crossings
• The entry points to the country, enabled up to now as safe corridors, will operate under the conditions established prior to the pandemic.
• The opening or modification of the conditions of the crossings will be carried out in a coordinated manner with the provincial authorities in a staggered manner according to the possibilities of the agencies that act on the border.
• The category of “safe corridor” is eliminated. The pre-pandemic operative regimen is resumed.
Source: https://www.argentina.gob.ar/interior/migraciones/ddjj-migraciones on 04/07/2022 last update.
Traveller entry requirements:
Travelers of international origin, Brazilian or foreign, must present to the responsible company, before boarding, the vaccination certificate, printed or electronically, in Portuguese, English or Spanish.
- DDJJ of health of the traveler of the National Direction of Migrations
- Certificate with complete vaccination schedule (2 doses) with more than 14 days of application of the last dose. (From 6 years old)
- COVID-19 travel insurance, covering hospitalization and isolation (Optional - Recommended).
- Within 48 hours prior to the trip, complete the following Electronic Affidavit:
BRAZIL SWORN STATEMENT
- Within 48 hours prior to the trip, complete the following Electronic Affidavit:
SWORN STATEMENT ARGENTINA
The vaccination certificate does not apply:.
• The traveler with a health condition that contraindicates vaccination, must present the medical certificate;
• To those not eligible for vaccination based on age, according to criteria defined by the Ministry of Health;
• When a traveler enters the country due to humanitarian issues;
• Those from countries with low vaccination coverage, defined by the Ministry of Health;
• To Brazilians and foreigners residing in Brazilian territory who do not have the complete vaccination schedule;
Travelers with the exceptions described above must submit to the responsible company RT – PCR carried out up to 24 hours before boarding, in Portuguese, English or Spanish.
Source: https://www.visitbrasil.com/es/covid/
Traveller entry requirements:
1) Have ONE of the following:
a) Vaccination certificate against COVID - 19 in physical or digital format with a two-dose schedule or single dose, at least fourteen (14) days before the date of admission;
b) Certified negative RT-PCR test for persons over five (5) years of age: up to seventy-two two (72) hours before boarding in the country of origin;
c) Nasal antigen test certified for persons over five (5) years of age: up to forty eight (48) hours before shipment in the country of origin. Immunizations accepted: all 2) All Passengers must present a "Sworn Declaration of the traveler for the follow-up of COVID19" upon arrival.
- Within 48 hours prior to the trip, complete: ARGENTINE SWORN STATEMENT
Traveller entry requirements:
According to the protected borders plan, Chile is currently in Alert Phase 1, that does not contemplate travel restrictions, but it does include some measures to consider.
- Complete electronically the form "Sworn Declaration for Travelers" up to 48 hours before boarding the that will provide contact information, health and travel history. This form will deliver a QR code as a means check. It can be obtained at www.c19.cl or here
- Have health insurance with Covid-19 coverage of at least USD 30,000 (mandatory for non-residents). Insurance doctor will not be required for Spanish citizens, as long as they carry the Temporary Displacement forms (E/CHL-11) and Residence (E/CHL-9).
- At the point of entry to Chile, diagnostic tests will be carried out randomly. Confirmed cases must be isolated in accordance with general health regulations (address declared in C19 or Sanitary Residence).
- Although it is not mandatory, it is always advisable to carry out a diagnostic test before traveling.
- Vaccination Status:
• It is not mandatory to be vaccinated.
• Validation of the vaccine allows access to the Mobility Pass. The Mobility Pass allows you to enter restaurants, cinemas, closed spaces, etc.
- Within 48 hours prior to the trip, complete the following Electronic Affidavit:
SWORN STATEMENT ARGENTINA
The General Directorate of Migration informs about the established health requirements for entering the country by the Ministry of Public Health and Social Welfare, within the framework of the COVID-19 pandemic, for nationals, resident foreigners and non-resident foreigners/tourists, according to the last update made by the health portfolio, effective as of April 19, 2022.
I. HEALTH REQUIREMENTS FOR NATIONALS, RESIDENT AND NON-RESIDENT FOREIGNERS IN THE COUNTRY
Vaccination certificate against COVID-19
Travelers over 12 years of age must present a vaccination certificate with a complete scheme to enter the country*.
The vaccination certificate must be in Spanish, English, French or Portuguese and contain the following information:
• Passenger name
• Date of birth
• Document or passport number
• Identification of the manufacturer of the vaccine
• Batch number of applied doses
• Dose application date
Travelers who do not have a vaccination certificate
• SARS-CoV-2 test
Travelers from 12 years old must present test (RNA detection techniques: RT-PCR / LAMP / NAAT) with a negative result carried out in a time not exceeding 72 hours from the shipment.
• People who already had the disease
Travelers from the age of 12 who have suffered from COVID-19 from 10 to 90 days prior to entering the country must prove this situation through laboratory results, RNA detection techniques: RT-PCR / LAMP / NAAT or positive antigen.
II. NEIGHBORHOOD AND COMMERCIAL LAND TRANSIT OF UP TO 72 HOURS (UP TO 30 KM)
All persons who enter under the neighborhood transit regime must prove that they reside in the border city.
They do not require any health requirement for admission.
Responsibility of airlines and international passenger land transport companies
a. Provide all the necessary information to the passenger, on the requirements demanded by the Ministry of Public Health and Social Welfare of Paraguay.
b. The airlines and ground transportation companies, at the time of boarding check-in, must require travelers to provide the code QR of the Traveler's health declaration form and the other health requirements mentioned in this document, Failure to comply is grounds for denied boarding.
c. The passenger must inform and declare the first port of embarkation where he began his trip to the air transport companies, to the immigration and health authorities.
d. Airlines or ground transportation companies are responsible for denying boarding to passengers who do not comply with the requirements of entering the country. Failure to comply with this requirement will be subject to administrative sanctions. contemplated in Law 836/1980 of the health code and other consequences established in the Law.
Failure to comply with the requirements established in this protocol by travelers will be subject to sanctions. contemplated in Law 836/1986 of the Sanitary Code and other consequences established in the Law.
Source: https://www.migraciones.gov.py/index.php/tramites/ingreso-y-salida-del-pais/exigencias-sanitarias-vigentes-por-covid-19-para-el-ingreso-al- paraguay last update 04/19/2022
Uruguayan citizens vaccinated
Requirements:
1. Vaccination: Have received the single dose or the two doses against the SARS-CoV-2 virus (depending on the type of vaccine supplied) approved by their country of origin. They must prove vaccination by means of a certificate issued by the health authority of their country of origin.
2. Pre-admission test: You do not need to take one.
3. Post-admission test: You do not need to take a test on the seventh day.
4. Affidavit: Complete the electronic form within 48 (forty-eight) hours prior to shipment, which will have the character of an affidavit. The Declaration must be made with the same document with which you are going to enter Uruguay.
Affidavit of entry to Uruguay
Find the form at: www.gub.uy/antes-venir
Uruguayan citizens NOT vaccinated
Requirements:
1. Test prior to admission: Accredit a negative result of the SARS-CoV-2 virus detection test (by molecular biology PCR-RT technique or antigen test), performed no more than 72 (seventy-two) hours before the start of the trip, in a laboratory enabled in the country of origin or transit. In the event that entry into the country is through commercial passenger transport, the accreditation of the negative test must be carried out prior to boarding with the corresponding company. Minors under 6 years of age are exempt from doing so.
2. Post-admission test: You do not need to take one.
3. Affidavit: Complete the electronic form within 48 (forty-eight) hours prior to shipment, which will have the character of an affidavit. The Declaration must be made with the same document with which you are going to enter Uruguay.
Affidavit of entry to Uruguay
Find the form at: www.gub.uy/antes-venir
Regime for entry of vaccinated foreign citizens
Requirements:
1. Vaccination: Have received the single dose or the two doses against the SARS-CoV-2 virus (depending on the type of vaccine supplied) approved by your country of origin. They must prove vaccination by means of a certificate issued by the health authority of their country of origin.
2. Pre-admission test: You do not need to take one.
3. Post-admission test: You do not need to take a test on the seventh day.
4. Health coverage: Have health coverage in Uruguay.
5. Sworn statement: Complete the electronic form within 48 (forty-eight) hours prior to boarding, which will have the character of a sworn statement in the terms provided in article 239 of the Penal Code. The Declaration must be made with the same document with which you are going to enter Uruguay.
Affidavit of entry to Uruguay
Find the form at: www.gub.uy/antes-venir
Regime of entry of foreign citizens NOT vaccinated
Requirements:
1. Test prior to admission: Accredit a negative result of the SARS-CoV-2 virus detection test (by molecular biology PCR-RT technique or antigen test), carried out no more than 72 (seventy-two) hours before the start of the travel, in a laboratory authorized in the country of origin or transit. In the event that entry into the country is through commercial passenger transport, the accreditation of the negative test must be carried out prior to boarding with the corresponding company. Minors under 6 years of age are exempt from doing so.
2. Post-admission test: They do not need to take one.
3. Health coverage: Have health coverage in Uruguay.
4. Sworn statement: Complete the electronic form within 48 (forty-eight) hours prior to boarding, which will have the character of a sworn statement in the terms provided in article 239 of the Penal Code. The Declaration must be made with the same document with which you are going to enter Uruguay.
Affidavit of entry to Uruguay
Find the form at: www.gub.uy/antes-venir
Source: https://www.gub.uy/ministerio-salud-publica/comunicacion/publicaciones/requisitos-para-ingreso-uruguay-personas-nacionales-extranjeras last update 04/01/2022.
